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30 Day Easy Returns

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned within 14 days following this notification.

  • The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)

  • The item/s are NOT opened, used, worn or damaged, and are in perfect condition when we receive them back

  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

  • The item is securely packed to ensure it is received back by us in original and re-saleable condition.

  • The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount.

  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.



In the rare event that you have an issue with your product or our service please contact us to share your concerns, we will respond within 24 hours to help to rectify the problem.

Frequently Asked Questions (FAQ)

What makes Snap Pack different from other packaging suppliers?

We’re more than just another packaging store:

  • Australian-owned and operated
  • Best Price Guarantee on every product
  • Fast, reliable shipping
  • Eco-friendly product options
  • Customer-first service with 24-hour response time

Where are you based?

We’re located in Springvale, Victoria (B8/2A Westall Road, Springvale 3171), and ship our products Australia-wide from our Melbourne warehouse.

What is the Snap Pack Best Price Guarantee?

Our Best Price Guarantee means if you find the same product cheaper anywhere online in Australia, we’ll beat it by 5%.
Just email us at admin@snappackaging.com.au or use the live chat on our website with the competitor’s price and link. Checkout more info here: OUR GUARANTEE

How do I contact Snap Pack?

📞 Phone: 0422 275 484
📧 Email: admin@snappackaging.com.au
📍 Address: B8/2A Westall Road, Springvale, Victoria 3171
🕓 Opening Hours: Monday - Friday, 8 AM - 4 PM

We aim to respond to all customer enquiries within 24 hours. Contact us now!

Are your products eco-friendly?

Yes! Many of our products, including raffia, kraft packaging, and biodegradable materials, are eco-friendly and sustainably sourced, perfect for businesses and creators who care about the environment. Explore our collections!

How long does delivery take?

Orders are usually processed within 1–5 business days and shipped promptly from our Melbourne warehouse. You’ll receive an email confirmation with tracking details once your order is dispatched.